Pareto Aluminum Systems LLC, wants every customer to receive a product that is free of defects. Because our products are precision CNC-manufactured and, in many cases, cut to a specific vehicle's floor plan, we do not accept returns for buyer's remorse, incorrect size or fit selected by the customer, or change of mind.
Defective or non-functional items: If your item arrives defective or non-functional due to a manufacturing issue, contact us within 30 days of delivery at info@paretoas.com or (810)-295-1887 with your order number, a description of the issue, and photos showing the defect. Once verified, Pareto will repair, replace, or refund the item at our discretion.
Damage in transit: Pareto is not responsible for damage that occurs during shipping. If your item arrives visibly damaged from transit, please note this with the delivering carrier and file a claim directly with the shipping vendor. This is separate from, and not covered by, this return policy.
Return shipping: Pareto covers return shipping costs for confirmed defective items reported within 30 days of purchase. For defect claims made after 30 days from purchase, return shipping is the customer's responsibility.
Custom and made-to-order products: Products cut or configured to a specific vehicle, including ALFO Floor kits, are made to order and are generally not returnable. Defect claims on these items are reviewed on a case-by-case basis.
How to return an item
1. Email info@paretoas.com with your order number and details of the defect.
2. Our team will review and confirm eligibility.
3. If approved, you'll receive return shipping instructions to: 13150 N Haggerty Rd, Plymouth, MI 48170.
4. Once received and inspected, we'll process a repair, replacement, or refund.
This return policy is separate from and does not limit the coverage provided under the Pareto Product Warranty.
